Contact

Email [email protected].

What we can help with

• Corrections. If something in a guide is wrong or out of date, send the detail and the source. Corrections get made and noted.
• Guide requests. Tell us the equipment and the fault, and it goes on the list.
• Press and permissions. You may quote a guide with a link back.

What we cannot help with

We cannot diagnose your machine by email, and we cannot arrange a repair — we are not a service company. For a unit under warranty, contact the manufacturer's authorised service agent, because warranty repairs almost always have to go through them.

If equipment is leaking gas or refrigerant, or you can smell burning, shut it down and call a technician. Do not email us and wait.